Refund policy

At Potentia, we are committed to delivering high-quality, thoughtfully crafted products that accurately reflect the descriptions and images we display. To maintain transparency and uphold the integrity of our brand, we have established a strict no-refund and no-chargeback policy.

 

Final Sale Policy :

• All Sales Are Final: Once an order is placed and payment is processed, it is considered final. We do not offer refunds, cancellations, or exchanges.

• This policy is in place due to the pre-order nature of our drops, where each piece is made-to-order specifically for you.

 

Chargeback Disputes :

• By completing a purchase with Potentia, you agree not to file a chargeback or dispute the transaction with your payment processor.

• Chargebacks are not an accepted form of resolution. If a chargeback is initiated, we will provide the payment processor with evidence of your agreement to these terms.

 

Customer Support :

 

We value your satisfaction and are here to assist you. If you encounter any issues with your order, such as defects or delivery problems, please contact us directly at [potentiaapparelenterprises@gmail.com]. We will do our best to address your concerns and find a solution within the bounds of our policies.

 

Thank you for supporting Potentia and respecting our policies. By making a purchase, you acknowledge and agree to the terms outlined in this Refund and Chargeback Policy.