SHIPPING POLICY
Last updated: August 27, 2026
At Potentia Initiative, we aim to make the shipping process clear and straightforward from the moment an order is placed until it reaches you.
Unless a product is specifically identified as a preorder, items available for purchase on our website are considered in-stock products and are intended to be fulfilled according to our standard processing timeline.
Please review this Shipping Policy before completing your purchase.
IN-STOCK ORDERS
otherwise stated on the applicable product page, Potentia products available for purchase are considered in stock.
In-stock orders are generally processed and prepared for shipment within 2–3 business days after the order is successfully placed and payment is confirmed.
Business days are Monday through Friday, excluding applicable holidays.
Processing time is separate from carrier transit time. The 2–3 business day processing period represents the time required for Potentia to prepare and transfer your order to the shipping carrier; it does not represent the amount of time required for the carrier to deliver the package.
During product launches, holidays, periods of unusually high order volume, or other exceptional circumstances, processing may take longer than usual.
If a significant delay affects your order, we will make reasonable efforts to communicate an update using the email address associated with your purchase.
PREORDER ITEMS
From time to time, Potentia may offer certain products through a preorder or made-for-release production model.
Any product offered as a preorder will be clearly identified as such on the applicable product page before purchase.
Preorder products are not available for immediate shipment.
The product page will provide the applicable estimated production, fulfillment, or shipping timeline for that particular release.
By purchasing a preorder item, you acknowledge that:
- The product will not ship according to our standard in-stock processing timeline.
- Production may begin after the preorder period ends or after production requirements have been finalized.
- The estimated timeline provided on the product page applies specifically to that release.
- Production and shipping estimates are provided in good faith but are not guaranteed delivery dates.
- Manufacturing, quality-control, freight, customs, carrier, weather, holiday, or other unexpected delays may affect the estimated timeline.
- You are responsible for reviewing the preorder information displayed on the product page before completing your purchase.
When a meaningful change occurs to the expected fulfillment timeline of a preorder, Potentia will make reasonable efforts to notify affected customers.
LIMITED-RELEASE PRODUCTS
Many Potentia products are produced in limited quantities.
A product being a limited release does not automatically mean that it is a preorder.
Unless specifically identified as a preorder on the product page, limited-release products that are available for purchase will be treated as in-stock merchandise and processed according to our standard shipping procedures.
Availability is subject to remaining inventory.
ORDER PROCESSING
Orders are generally processed within 2–3 business days unless otherwise stated.
Processing may include:
- Order verification
- Payment confirmation
- Product preparation
- Packaging
- Shipping-label creation
- Transfer to the shipping carrier
Orders placed on weekends or holidays will begin processing on the next applicable business day.
Processing times may occasionally be extended because of high order volume, product launches, holidays, operational disruptions, or circumstances outside our reasonable control.
SHIPPING CONFIRMATION AND TRACKING
Once your order has been prepared for shipment, you will receive a shipping confirmation email containing available tracking information.
Tracking information may take approximately 24–48 hours after label creation to begin displaying movement.
A tracking number showing “label created,” “pre-shipment,” or a similar status does not necessarily mean that the package is already moving through the carrier’s network.
Carrier tracking systems are operated independently from Potentia, and tracking updates may occasionally be delayed.
DOMESTIC SHIPPING
Potentia currently ships within the United States only.
Estimated delivery or transit times begin after the order has completed processing and has been accepted by the shipping carrier.
Carrier transit times may vary depending on factors including:
- Destination
- Shipping service selected
- Carrier operations
- Weather
- Holidays
- Regional disruptions
- Transportation delays
- Other circumstances outside Potentia’s reasonable control
Any delivery date provided by a shipping carrier is an estimate unless the specific shipping service expressly guarantees that delivery date.
Potentia cannot guarantee carrier transit times after a package has been transferred to the carrier.
INTERNATIONAL SHIPPING
Potentia does not currently offer international shipping.
If international shipping becomes available in the future, applicable shipping terms, customs requirements, duties, taxes, and related information will be communicated through our website.
SHIPPING RATES
Available shipping options and applicable shipping charges are displayed during checkout before payment is completed.
Shipping rates may vary based on factors including:
- Delivery destination
- Package size or weight
- Order value
- Shipping method
- Carrier rates
The shipping cost presented at checkout will apply to the order unless otherwise stated.
SHIPPING ADDRESS RESPONSIBILITY
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your:
- Full name
- Street address
- Apartment, suite, or unit number, if applicable
- City
- State
- ZIP code
before completing checkout.
Potentia is not responsible for delays, failed delivery, or returned packages resulting from incorrect, incomplete, or outdated address information supplied by the customer, except where otherwise required by applicable law.
SHIPPING ADDRESS CHANGES
If you discover an error in your shipping address after placing an order, contact us as soon as possible at:
support@potentiainitiative.com
Please include:
- Your full name
- Order number
- Original shipping address
- Corrected shipping address
We will make reasonable efforts to update your information if the order has not yet entered the final stages of fulfillment.
Address changes cannot be guaranteed once an order has been processed, a shipping label has been created, or the package has been transferred to the carrier.
Submitting an address-change request does not guarantee that the requested change can be completed.
ORDER MODIFICATIONS
If you need to request a change to your order, contact us as soon as possible.
Order modifications may include requests involving:
- Size
- Quantity
- Shipping information
- Other order details
We will make reasonable efforts to assist when possible, but modifications are not guaranteed once an order has entered fulfillment.
If a requested modification cannot be completed, the order may continue to be processed as originally submitted.
ORDER CANCELLATIONS
Cancellation requests should be submitted as soon as possible after an order is placed.
Because orders may enter fulfillment quickly, we cannot guarantee that an order can be canceled after it has been submitted.
Once an order has been processed, fulfilled, or transferred to the shipping carrier, cancellation may no longer be available.
Preorder cancellation eligibility may be subject to the specific terms disclosed for that release and our applicable Return & Refund Policy.
Nothing in this policy limits any rights or remedies available to customers under applicable law.
RETURNED OR UNDELIVERABLE PACKAGES
A package may be returned to Potentia for reasons including:
- Incorrect or incomplete shipping information
- An unclaimed package
- Failed delivery attempts
- Refusal of delivery
- Carrier inability to complete delivery
- Other delivery-related circumstances
If a package is returned to us, we will attempt to contact the customer using the email address associated with the order.
If the return resulted from incorrect customer-provided shipping information, refusal, failure to claim the package, or another customer-related issue, the customer may be responsible for additional shipping charges before the order is resent.
Original shipping charges are generally nonrefundable when a package is returned because of customer-provided information or another customer-related delivery issue.
If a package is returned because of an error attributable to Potentia, we will work with the customer to provide an appropriate resolution.
LOST PACKAGES
If your tracking information has stopped updating for an unusually long period or you believe your package may have been lost during transit, contact:
support@potentiainitiative.com
Please include your:
- Full name
- Order number
- Tracking number
We will review the available tracking information and, where appropriate, assist with contacting the shipping carrier or opening a carrier inquiry or claim.
Carrier investigations may take time to complete.
Any replacement, refund, store credit, or other resolution will be determined after reviewing the circumstances of the shipment, carrier information, available inventory, and applicable law.
DELAYED PACKAGES
Once a package has been transferred to the shipping carrier, delays may occur outside Potentia’s direct control.
Possible causes include:
- Severe weather
- Holidays
- Carrier network disruptions
- Transportation interruptions
- Incorrect routing
- Regional emergencies
- High shipping volumes
- Other unforeseen circumstances
We will provide reasonable assistance when possible, but we cannot guarantee delivery dates once an order is in the possession of the carrier.
PACKAGES MARKED AS DELIVERED
If carrier tracking indicates that your package was delivered but you cannot locate it, we recommend that you first:
- Confirm that the shipping address on your order is correct.
- Check around your property, porch, mailbox, side doors, garage, or other secure delivery locations.
- Ask household members, neighbors, building staff, front-desk personnel, or mailroom personnel whether the package was accepted on your behalf.
- Allow up to 48 hours when appropriate, as some carrier delivery scans may appear before the package is physically located or completed.
- Contact the shipping carrier for additional delivery information.
If you are still unable to locate the shipment after taking these steps, contact:
support@potentiainitiative.com
Please include your order number and tracking information.
Potentia will review the circumstances and provide reasonable assistance.
A carrier’s delivery confirmation will be considered as part of our review, but each situation may be evaluated individually. Any replacement, refund, credit, or other resolution will depend on the circumstances, available evidence, available inventory, and applicable law.
STOLEN PACKAGES
Potentia is not responsible for theft that occurs after a package has been correctly delivered to the shipping address provided by the customer, except where otherwise required by law.
If you believe a delivered package was stolen, we recommend contacting the carrier and, where appropriate, local authorities or property management.
Please also contact us so that we can review the available shipment information and determine whether any additional assistance may be available.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, incorrect, or with missing contents, contact us within 7 calendar days of delivery at:
support@potentiainitiative.com
Please provide:
- Your full name
- Order number
- A description of the issue
- Clear photographs of the affected product
- Photographs of the exterior packaging
- Photographs of the interior packaging when relevant
- A photograph of the shipping label when relevant
Please retain the product and original packaging until your request has been reviewed.
Photographs, packaging, shipping documentation, or other information may be required to evaluate the issue or support a carrier claim.
After reviewing the circumstances, Potentia may provide an appropriate resolution, which may include:
- Replacement
- Repair
- Store credit
- Refund
- Another appropriate remedy
The appropriate resolution will depend on the circumstances, available inventory, and applicable law.
INCORRECT ITEMS
If you receive a product, size, or quantity different from what you ordered, contact us within 7 calendar days of delivery.
Please include photographs of the item received and your order number.
If Potentia confirms that an incorrect item was sent, we will provide instructions regarding the appropriate resolution.
SHIPPING DELAYS AND EVENTS OUTSIDE OUR CONTROL
Shipping and fulfillment estimates are provided in good faith based on information reasonably available to us at the time.
Unexpected delays may occur because of circumstances including:
- Manufacturing interruptions affecting preorder products
- Quality-control issues
- Freight or transportation delays
- Customs processing for incoming production shipments
- Severe weather
- Holidays
- Carrier disruptions
- Labor interruptions
- Government actions
- Natural disasters
- Other circumstances outside Potentia’s reasonable control
When a significant delay directly affecting customer fulfillment occurs, we will make reasonable efforts to provide affected customers with available information and any applicable options.
MULTIPLE-ITEM ORDERS
If an order contains multiple products, the order may be held until all items are available for fulfillment unless otherwise stated.
If an order contains both an in-stock item and a preorder item, the applicable product page or checkout information may specify whether the products will ship together or separately.
When no separate-shipment arrangement is stated, customers should expect the order to ship when all products included in the order are ready for fulfillment.
PRODUCT AVAILABILITY
Inventory availability displayed on our website is subject to change.
In rare circumstances, an inventory discrepancy may occur after an order has been submitted.
If we are unable to fulfill an item that was purchased, we will contact the customer and provide an appropriate resolution, which may include a refund for the unavailable item.
POLICY UPDATES
Potentia may update this Shipping Policy from time to time to reflect changes to our fulfillment practices, shipping services, product-release structure, or other operational requirements.
The version of the policy displayed on our website will include the date of its most recent update.
Changes will apply prospectively except where otherwise required by law.
CONTACT US
For questions regarding shipping, tracking, fulfillment, delivery, or your order, contact:
Potentiaapparelenterprises@gmail.com
Please include your full name and order number whenever possible so we can assist you efficiently.
Thank you for supporting Potentia Initiative and becoming part of the world we are building.