Refund/Chargeback Policy

At Potentia, we are committed to delivering high-quality, thoughtfully crafted products that accurately reflect the descriptions and images we display. To maintain transparency and uphold the integrity of our brand, we have established a strict no-refund and no-chargeback policy.

 

Final Sale Policy :

• Orders may be canceled within 24 hours of purchase. After the preorder window closes, all orders are locked in and production begins. Because each item is produced based on preorder demand, cancellations after production begins may not be accepted.

• This policy is in place due to the pre-order nature of our drops, where each piece is made-to-order specifically for you.

• If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos so we can resolve the issue.

 

Chargeback Disputes :

• By completing a purchase with Potentia, you agree not to file a chargeback or dispute the transaction with your payment processor.

• Chargebacks are not an accepted form of resolution. If a chargeback is initiated, we will provide the payment processor with evidence of your agreement to these terms.

 

Customer Support :

 

We value your satisfaction and are here to assist you. If you encounter any issues with your order, such as defects or delivery problems, please contact us directly at [Insert Contact Information]. We will do our best to address your concerns and find a solution within the bounds of our policies.

 

Thank you for supporting Potentia and respecting our policies. By making a purchase, you acknowledge and agree to the terms outlined in this Refund and Chargeback Policy.